The routes selected by the system are often not the shortest or most direct. "System does not allow you to choose alternate routes.
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It was replaced for free because the automobile is still under warranty." The dealer replaced the integrated center stack and that solved the problem. It would resolve itself but never sure what would resolve it.turning unit off then back on or sometimes turning the car off and restarting. "The screen intermittently froze during use. "CADILLAC REPLACE THE ENTIRE SYSTEM TOOK OUT OF DASHBOARD AND NEW SYSTEM INSERTED" It was handled very quickly by the dealership under warranty" "It was part and parcel with the CUE system that stopped working.
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"CUE screen developed a crack and had to be replaced by the dealer" "Infotainment display screen developed spider web cracks that spread across entire screen when exposed to higher Temps." "covered under warranty, part of the freezes up issue" Would never buy another car with such a hard and confusing system to work. "froze up, would not change or respond, the CUE itself had to be totally replaced. "Seems to be associated with the screen freezing" "Was fixed under warranty by dealer once gm strike ended and parts were able to be retrieved by dealer from gm" Entire unit replaced by dealer, under warranty after 3 visits. It created the inability to use radio, environmental(heat-A/C), GPS, among other functions. "The display screen basically stopped responding and was cracking. It's especially slow when connected to Bluetooth." Response time still continues to lag (for example, when radio stations are changed). The display would shuffle between pages on its own and would save random entries to the favorites." "The digitizer failed near the bottom center and was accepting continuous input as if you were touching that area. Sometimes the touch screen works, and other times one can touch it several times with no response." The screen freezes up when trying to turn in radio stations, or put in addresses. "I think this was an ongoing issue when we purchased the vehicle, although we were unaware of the extent. "This was all one problem with the CUE system which was replaced by the dealer under warranty" excellent service-I was given a loaner for the 1/2 day the fix took. "display screen inoperable-dealer told me this was a problem with this model car when it was fixed under warrenty they replaced the radio and it's computer. the Cue system had to be totally replaced." I wing up using Waze instead of Cadillac Cue." "After starting the car, Attempting to use CUE Navigation system after putting in the desired address the system appears to be processing and then just quits. "CUE system stopped working but was quickly replaced by the dealership under warranty" Cadillac has replaced the system and the new freezes also" It will be replaced during the next scheduled maintenance" "Reprogrammed but some of the symptoms still exist. Generally turning car off then on again will free it up" "Display freezes while iin navigation mode. "This is a known problem and dealer has ordered a new one that will be installed next week" "Sun will wash it out, sunglasses kills colors making it impossible to see" "Driver assistance: lane departure notification inop. An X indicates that the vehicle was not manufactured for a specific year. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. Our subscribers provide great insights into their satisfaction by answering one simple question: If they had it to do all over again, would they definitely buy or lease the same model? In addition, respondents also rate their cars in six categories: driving experience, comfort, value, styling, audio, and climate systems. To learn about satisfaction, CR has collected survey data from our annual survey on more than half a million vehicles. Based on this data and further analysis, we predict reliability for the latest year. Extra weight is given to the more serious areas such as major engine or transmission problems. The results are presented relative to the average model that year. Consumer Reports subscribers reported on any serious problems they had with their vehicles during the past 12 months that they considered serious because of cost, failure, safety, or downtime, in any of the trouble spots included in the table below. The reliability charts are based on responses on hundreds of thousands of vehicles from our latest Annual Auto Survey.
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